Legal
Privacy Policy
Effective Date: June 1, 2025 · Last Updated: June 13, 2026
Living Health Day Spa ("we," "us," or "our"), located at 11900 Mott Street, Arlington, TN 38002, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (livinghealthdayspa.com), contact us, book an appointment, or interact with our SMS messaging program.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number (including mobile number).
- Booking & Appointment Information: Service preferences, appointment dates, notes submitted at booking.
- Payment Information: Credit or debit card information processed securely through our booking platform (Meevo). We do not store full card numbers.
- Birthday: Collected optionally for birthday offers.
- Website Usage Data: Pages visited, session identifiers, browser type, and device type — collected via standard analytics and our own session tracking to understand how visitors use our site.
- Communications: Records of inquiries, emails, or messages you send us.
- SMS Consent: Whether and how you opted in to receive text messages from us.
2. How We Collect Information
- Directly from you — via our website contact form, lead capture form, online booking portal, in-person during your appointment, or by phone.
- Through our booking software — Meevo, our appointment management platform, shares booking-related data with us.
- Automatically — when you visit our website, we collect anonymized session and behavior data to improve site performance.
3. How We Use Your Information
We use your personal information to:
- Schedule, confirm, and manage your appointments.
- Send appointment reminders, follow-up communications, and service updates.
- Send promotional offers, seasonal specials, and membership information (where you have consented).
- Respond to inquiries and provide customer service.
- Process payments and maintain business records.
- Send SMS/text messages as described in Section 4 below.
- Improve our website, services, and marketing.
- Comply with applicable legal obligations.
4. SMS / Text Messaging Program
How We Obtain SMS Consent
We obtain your consent to receive text messages in the following ways:
- By checking the SMS opt-in box on our website lead capture or contact form.
- By checking the marketing communications checkbox in our online booking portal (Meevo).
- By providing verbal or written consent in person during a visit.
Consent to receive text messages is not required to purchase services or make an appointment.
Types of Messages
Once you opt in, you may receive text messages including: appointment reminders and confirmations, follow-up messages after your visit, promotional offers and seasonal specials, membership renewal reminders, and review requests.
Required Disclosures
- 📵 Message frequency varies (e.g., appointment reminders, promotional offers, and review requests). You may receive up to 4–8 messages per month depending on your appointment activity.
- 💬 Message and data rates may apply. Standard carrier rates for text messages and data apply depending on your mobile plan.
- 🚫 You can opt out at any time by replying STOP. After opting out, you will receive one final confirmation message and no further texts will be sent.
- ❓ Reply HELP for help. You may also contact us directly at (901) 507-2333 or relax@livinghealthdayspa.com.
No Sharing of SMS Data
We do not share or sell your mobile phone number or SMS opt-in consent with any third parties for their marketing purposes. Your mobile number and messaging consent are used solely to communicate directly with you about your relationship with Living Health Day Spa. We do not sell, rent, trade, or otherwise transfer your mobile number to outside parties.
Supported Carriers
Our SMS program is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carrier support may vary. Neither we nor our messaging platform are liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell your personal information. We may share your information in limited circumstances:
- Service Providers: We share information with trusted vendors who assist us in operating our business — such as our booking platform (Meevo), SMS messaging platform, and payment processor — solely to perform services on our behalf and subject to confidentiality obligations.
- Legal Requirements: We may disclose information if required by law, regulation, court order, or government authority.
- Business Transfers: In the event of a merger or sale of our business, your information may be transferred as part of that transaction.
We do not share your information with third parties for their own marketing or advertising purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our online booking and payment systems use SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account and service history, and comply with legal obligations. You may request deletion of your information at any time (subject to certain legal exceptions) by contacting us at the information below.
8. Your Rights & Choices
- Access & Correction: You may request access to or correction of the personal information we hold about you.
- Deletion: You may request that we delete your personal information, subject to certain legal or business exceptions.
- Opt-Out of Marketing: You may opt out of promotional emails by clicking the unsubscribe link in any marketing email. You may opt out of SMS messages by replying STOP to any text message.
- Do Not Track: Our website does not currently respond to browser "Do Not Track" signals.
To exercise any of these rights, contact us using the information in Section 10.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Living Health Day Spa
11900 Mott Street, Arlington, TN 38002
Phone: (901) 507-2333
Email: relax@livinghealthdayspa.com
